The most loved shared inbox solution
Here's why teams at over 1,000 companies use Hiver as their help desk:
No time wasted in adopting new tool
There is a steep learning curve involved in understanding any customer support software. You have to expend time, capital and energy to get your agents up to speed. Hiver works within your Gmail - so there's nothing for your team to adapt to. You get started in minutes.
Keeps workflows simple
With Hiver, all the work happens in your Gmail inbox, so there’s no moving back and forth between tools. Your team will save hours every day with simple workflows and no switching tabs.
Your emails are safe
Hiver is the only help desk solution that does not store your emails, so they continue to live on Google’s servers.
Delight yours customers,
right from your inbox
Manage Emails as Tasks
With Hiver, each email can be given a status and assigned to anyone as a task.
Email Notes
Communicate with other agents using Email Notes. No need to CC, BCC and Forward. Collaboration is a breeze.
Email Templates
Time is the most important currency of customer support teams. Save canned responses as email templates. Easily embed them into emails, and delight your customers with super fast responses.
Collision Detection
‘Collision Alerts’ ensures two agents don’t end up replying to the same email.
Analytics
Get deep insights into how happy are your customers and how your team is doing in resolving customer queries.
Automations
Automations bring in a world of efficiency to customer support teams. Use Hiver to automatically assign emails based on rules, or closing and archiving emails.
Integrations
Connect your G Suite with the tool stack you already use.
Security
Hiver is the ONLY helpdesk solution that doesn’t store your emails.