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The world's first ticketing software that works within Gmail

With Hiver:

  • Resolve customer queries up to 80% faster.
  • Increase first response time by 60%
  • Have an SLA success rate of 100%.
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Here's why leading brands choose Hiver and stick to it

zero learning curve

Zero learning curve

Hiver works inside Gmail, so no learning curve for new users.
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Always there for you

We are here to help you 24x7 and typically respond within 2 minutes.
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Humans over tickets

Humanize all customer conversations rather than treating them as tickets.

Multi-channel support

Be present where your customers are!

With easy email management, live chat, and a knowledge base, serve your customers at every touchpoint.

Collaboration

Collaborate with context

Use notes, email templates and shared drafts to collaborate with your teammates - all from Gmail!

Reporting and Analytics

Stay on top of your team's performance

Measure the data points that matter, never miss an SLA and stay on top of customer sentiments with CSAT surveys.

More features you will love!

Organise emails better


Categorize customer issues with Email Tags and filter emails for faster access.

Understand customers better


Get rich customer context and insights to craft personalized responses.

Automate repetitive tasks


Say goodbye to manual work and boost your team's productivity

Productivity on-the-go


Enable field agents to solve customer issues on-the-go with Hiver's mobile apps.

Automate email assignments


Automate email and chat assignments to your agents in a round-robin manner. 

Connect your favorite apps


With Slack, Asana, Jira, and Salesforce integrations, connect your favorite apps to your inbox.

Top rated and reviewed across platforms

4.6

Capterra

4.5

chrome

4.6

g2

4.6

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Hiver has come along as a trustworthy, and dependable sidekick that has helped us manage our emails better and faster by 25%. What we instantly liked about Hiver was the ability to assign emails in our shared inbox, email templates, shared drafts, etc.

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Brennan Hicks,
People Operations Project Manager, Clutter

What we were doing before wasn’t good enough, but Hiver has completely re-invented our communication a 100%. Hiver is extremely easy to use and we were able to hit the ground running right from day one. On top of that, their customer service is simply fantastic!

#Luke_Thompson_4c

Luke Thompson,
Co-owner, Visiting Angels

I’d say Hiver is a Type A personality — someone who’s very organized and structured and gets things done on time. Gmail without Hiver makes going through your inbox a frustrating affair, even if other people have handled a good chunk of it.

Tai Roach

Tai Roach,
Support Manager, Air Comm

Pricing that makes you go wow!

Lite

$15/user/mo
billed annually

All the essential tools for getting started with delivering quick and empathetic customer service

  • Checkmark 2 Shared Email Inboxes
  • Checkmark Add upto 10 Users
  • Checkmark Email Management
  • Checkmark Collaborators
  • Checkmark Live Chat
  • Checkmark Knowledge Base
  • Checkmark WhatsApp Channel
  • Checkmark 24/7 Email and Chat Support
START FREE TRIAL
Most popular

Pro

$39/user/mo
billed annually

SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service

  • Everything in Lite and
  • Checkmark Unlimited Shared Inboxes
  • Checkmark Voice Channel
  • CSAT
  • Checkmark SLA Violations & Business Hours
  • Checkmark Analytics
  • Checkmark Unlimited Automations
  • Checkmark Integrations
START FREE TRIAL

Elite

$59/user/mo
billed annually

Custom access control, round-robin assignment and more for delivering customer delight

  • Everything in Pro and
  • Checkmark SLA Reminders
  • Checkmark Round Robin Assignment
  • Custom Access Control
  • Checkmark Custom Reports
  • Checkmark Priority Support
  • Checkmark Call-back Support
  • Checkmark Dedicated Success Manager
START FREE TRIAL

Frequently Asked Questions

faq

Who is Hiver suited for?

Hiver is ideal for businesses on Google Workspace, wanting to provide amazing customer service. It resides right inside your Gmail inbox, and you don't need to switch tabs to provide multi-channel support, collaborate with your team, and be on top of your team's performance.

What does a Gmail-based ticketing software mean?

A Gmail-based ticketing software means that you get an advanced feature set in a familiar interface - that is Gmail.  You get enterprise-grade security and the ability to provide amazing customer service from Gmail.

What does the 7-day free trial include?

Hiver's 7-day free trial includes access to our Elite plan, where you can access all features that can help you deliver amazing customer service. You don't need a credit card to sign up. Just fill up the form and you are all set! 

Unlock your customer service potential with Hiver

7-day free trial | No credit card required*

Get Started with Hiver
 
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