The world's only ticketing software that works within Gmail
With Hiver, you get:
Omni-channel Support
Advanced Reporting and Analytics
UI that you're already familiar with
SLA monitoring and CSAT surveys
Here's why leading brands choose Hiver and stick to it
Zero learning curve
Always there for you
Humans over tickets
Omni-channel support
Be present where your customers are!
With easy email management, live chat, and a knowledge base, serve your customers at every touchpoint.
Collaboration
Collaborate with context
Use notes, email templates and shared drafts to collaborate with your teammates - all from Gmail!
Reporting and Analytics
Stay on top of your team's performance
Measure the data points that matter, never miss an SLA and stay on top of customer sentiments with CSAT surveys.
More features you will love!
Organise emails better
Categorize customer issues with Email Tags and filter emails for faster access.
Understand customers better
Get rich customer context and insights to craft personalized responses.
Automate repetitive tasks
Say goodbye to manual work and boost your team's productivity
Productivity on-the-go
Enable field agents to solve customer issues on-the-go with Hiver's mobile apps.
Automate email assignments
Automate email and chat assignments to your agents in a round-robin manner.
Connect your favorite apps
With Slack, Asana, Jira, and Salesforce integrations, connect your favorite apps to your inbox.
Hiver required minimal training or workflow changes, as it integrated nicely with Gmail. Other solutions we tried required yet another system to log into, plus a complete mind shift in the way the team approached and used email.
Virginia Trowbridge,
Pulse Manager, Reali
What we were doing before wasn’t good enough, but Hiver has completely re-invented our communication a 100%. Hiver is extremely easy to use and we were able to hit the ground running right from day one. On top of that, their customer service is simply fantastic!
Luke Thompson,
Co-owner, Visiting Angels
I’d say Hiver is a Type A personality — someone who’s very organized and structured and gets things done on time. Gmail without Hiver makes going through your inbox a frustrating affair, even if other people have handled a good chunk of it.
Tai Roach,
Support Manager, Air Comm
Lite
$15/user/mo
billed annually
All the essential tools for getting started with delivering quick and empathetic customer service
- Unlimited Shared Inboxes
- Live Chat
- Knowledge Base
- iOS and Android Mobile Apps
- Add upto 10 users
- 24/7 Email and Chat Support
- Onboarding Assistance
Pro
$39/user/mo
billed annually
SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service
- Everything in Lite and
- SLA Violations and Business Hours
- CSAT
- Unlimited Automations
- Analytics
- Integrations
- Advanced Access Control
Elite
$59/user/mo
billed annually
Custom access control, round-robin assignment and more for delivering customer delight
- Everything in Pro and
- SLA Reminders
- Round robin Assignments
- Custom Access Controls
- Priority Support
- Call-back Support
- Dedicated Success Manager
Frequently Asked Questions
Who is Hiver suited for?
Hiver is ideal for businesses on Google Workspace, wanting to provide amazing customer service. It resides right inside your Gmail inbox, and you don't need to switch tabs to provide omni-channel support, collaborate with your team, and be on top of your team's performance.
What does a Gmail-based ticketing software mean?
A Gmail-based ticketing software means that you get an advanced feature set in a familiar interface - that is Gmail. You get enterprise-grade security and the ability to provide amazing customer service from Gmail.
What does the 7-day free trial include?
Hiver's 7-day free trial includes access to our Elite plan, where you can access all features that can help you deliver amazing customer service. You don't need a credit card to sign up. Just fill up the form and you are all set!
Unlock your customer service potential with Hiver
7-day free trial | No credit card required*