This clinic now responds to patients' emails 50% faster and with a lot more empathy
Providing timely support for patients was anything but straightforward for the teams at New Hope Fertility Center. As they were working out of a group email, there was no easy way to find out if queries were responded to or not. That's when they decided to move to Hiver - a helpdesk that works inside Gmail. With increased visibility into emails, NHFC now provides 50% faster support to patients.