How OBG collaborates across four continents to deliver amazing support
The challenge at hand was huge - providing blazing fast customer support across Africa, Latin America, Middle East and Asia. Oxford Business Group moved from Outlook to a helpdesk. But that made their support only more sluggish and haphazard. Things turned around when they found a way to use their Gmail as a helpdesk with Hiver. In no time, they were providing 2x faster support.