How Vacasa went from 'losing emails' to 80% faster customer support

Vacasa started off handling customer support through Google Groups but ran into its limitations quickly. The support manager had no way of knowing who was working on what or where an email was on the resolution path. They wanted a helpdesk-like functionality but didn't want to move out of Gmail. That's when they discovered Hiver. The team now delivers 80% faster support right from Gmail.

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