[On-demand webinar]
How Conservice increased its customer service capacity by 15%
Great customer support is about keeping things simple and easy.
So, when Conservice, a renowned utility management firm in the US, switched from a bulky helpdesk to Hiver, it made a huge difference to both them and their customers.
“We’re able to act on 15% more queries on a daily basis, thanks to Hiver’s improved workflows and intuitive interface”, says Ryan, VP of Customer Service, Conservice.
Join us for a virtual session on July 27th at 9 am PT, where Ryan shares more insights on how Hiver has helped Conservice:
→ Manage a higher volume of incoming queries and improve team efficiency by 15%
→ Hire less people to manage queries, resulting in significant dollar savings
→ Boost employee productivity, morale, and job satisfaction
With over 20 years of experience in business development in the technology industry, Michael has previously worked for Datto Inc., Webtrends, IBM, and Copper.
Conservice
Ryan oversees customer service at Conservice. Ryan has over 14 years of experience in managing multiple customer service channels, mentoring staff, and creating an environment of empowered employees.