.png?width=130&height=35&name=logo%20(1).png "logo (1)"){kind=small}
[On-demand Webinar]
How itGenius, a leading Google Cloud partner, uses email to deliver great customer service
itGenius - a leading Google Cloud partner in Australia - efficiently acts on customer emails arriving in its support shared inbox, through faster internal collaboration.
In this session, Hiver and itGenius show how teams can leverage shared inboxes to collaborate better and provide great customer experiences. Over the course of the webinar, you'll learn how to:
- Create brand consistency with your customers on a single email account
- Keep your team accountable with email delegation and tracking
- Make sure every email is addressed on time with workflow automation and SLAs
- Gain insights into team performance with advanced analytics
With over 20 years of experience in business development in the technology industry, Michael has previously worked for Datto Inc., Webtrends, IBM, and Copper.
itGenius
IT nerd turned entrepreneur, Scott Gellatly has a long history working with IT firms to improve their operations and customer experience. As GM, Scott leads a growing team of “Genius’s” to help APAC small businesses leverage tech to scale.