[On-demand webinar] 4 proven strategies to make Customer Experience an organization-wide mission
How do you take customer experience (CX) from a pinboard strategy to a company-wide mission, and drive tangible ROI from it?
In this session, Nate Brown, Chief Experience Officer at Officium Labs, will show you how to connect the dots between employee experience, customer experience, and the operations of your business. Over the course of the session, you’ll learn how to:
→ Tap into ‘positive motivators’ for improving employee experience → Identify your ‘power core’ to expand the influence of your CX program → Leverage the Voice of Customer to enhance the customer journey → Choose the right tools that enable you to drive CX outcomes
Nate's expertise lies in helping employees optimize the customer journey and drive ROI from VoC programs. Nate is also the co-founder of CX Accelerator - a renowned virtual community for CX professionals.