[On-demand Webinar]
How to manage customer support from Gmail
Are you looking for a more efficient way to manage customer support shared inboxes such as support@, help@, and services@?
In this webinar, we’ll show you how Hiver’s solution can help your team promptly act on and resolve customer queries, without having to leave Gmail and invest in a helpdesk.
Discover some of Hiver’s most powerful features and how you can leverage them to collaborate seamlessly with your support staff. By the end of the session, you'll learn how to:
- Delegate incoming customer emails to team members in just a few clicks
- Use Email Notes to have quick discussions and loop in colleagues without Ccs/forwards
- Gain complete visibility into everyone’s workload, with Email Views
- Monitor team performance by tracking key metrics like first response time, resolution time, and more.
